Endzone & Loyalty Team Captain

DICK'S Sporting Goods; Washington; On-site; USD 35,000 - 52,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to coach and develop teammates while delivering fast, friendly checkout experiences for athletes and customers. You will drive engagement in loyalty programs and ensure strong relationships with shoppers.

You will lead staffing, onboarding, and daily operations, upholding policies and standards to create a welcoming store environment. Join a team that wins together.

Qualifications

• Demonstrated ability to lead and develop teammates.
• Experience delivering exceptional customer experiences in retail.
• Ability to coach, motivate, and manage store operations.

Responsibilities

• Deliver outstanding athlete experiences by providing clear, accurate information.
• Lead 30-60-90 day plans with the store team to meet priorities and budgets.
• Oversee daily operations, scheduling, and payroll within guidelines.
• Build a strong team through sourcing, interviewing, onboarding, and coaching.
• Enforce safety, loss prevention, and store policies; ensure compliance.

Skills

People leadership

Customer service

Team coaching

Retail operations

Communication

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to coach and develop teammates while delivering fast, friendly checkout experiences for athletes and customers. You will drive engagement in loyalty programs and ensure strong relationships with shoppers.

You will lead staffing, onboarding, and daily operations, upholding policies and standards to create a welcoming store environment. Join a team that wins together.