Endpoint Computer Refresh Analyst, hybrid | 1066896

Revel IT; Columbus (OH); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Revel IT is seeking an Endpoint Computer Refresh Analyst for a hybrid role, balancing three days in the office with two days remote. The analyst will manage the full lifecycle of endpoint refresh activities, imaging, configuring, securing, and delivering devices to end users with minimal disruption.

Responsibilities include applying Intune policies, managing deployments, coordinating with IT Asset Management, and maintaining CMDB records.

Qualifications

• Full lifecycle of computer refresh activities: planning, preparation, imaging, configuration, testing, deployment, and post-deployment validation.
• Configure laptops/desktops using standard Intune and SCCM imaging processes with security baselines and software.
• Prepare devices for end users including peripheral setup, profile configuration, and connectivity verification.
• Conduct scheduled deployment events, workstation swaps, and desk-side refreshes across client locations.
• Apply Intune policies, compliance rules, and application deployments to refreshed devices.
• Support mobile device refreshes (iOS/Android) including enrollment and validation.
• Coordinate with IT Asset Management to track device inventory and replacement cycles.
• Maintain CMDB records of device assignments, lifecycle status, and disposal documentation.
• Be a primary contact for employees receiving refreshed devices, providing clear instructions and support.

Responsibilities

• Plan, prepare, configure, and deploy endpoint devices as part of hardware refresh programs.
• Image and configure devices using Intune/SCCM and verify connectivity and policy application.
• Lead deployment events and desk-side refreshes across multiple locations.
• Ensure security baselines and software are correctly applied on refreshed devices.
• Assist with mobile device refreshes and enrollment processes as needed.
• Keep IT Asset Management and CMDB updated with device lifecycle data.
• Provide user guidance and support during transition to refreshed devices.

Job description

Endpoint Computer Refresh Analyst, hybrid | 1066896

OUR GOAL:Treat our consultants and clients the way we would like others to treat us! The Endpoint Computer Refresh Analyst is responsible for planning, preparing, configuring, and deploying endpoint computers as part of the client's enterprise hardware refresh program. This role ensures that laptops, desktops, and tablets are properly imaged, secured, documented, and delivered to end users with minimal disruption to operations. The Analyst works closely with Desktop Engineering, the Service Desk, IT Asset Management, and other IT teams to maintain a smooth lifecycle process for all endpoint devices. Performs duties that advance the client's Strategic Plan and reflect the organization's core values of safety, empowerment, accountability, teamwork, and service, and support the mission. **This position would be hybrid, with 3 days a week in the office and 2 days a week remote. During the first couple of weeks of training, they may be in the office up to 5 days a week. ESSENTIAL JOB FUNCTIONS:

• Coordinate and execute the full lifecycle of computer refresh activities, including device preparation, imaging, configuration, testing, deployment, and post-deployment validation.
• Configure laptops and desktops using standard Intune and SCCM imaging processes, ensuring proper application of policies, security baselines, and required software.
• Prepare devices for end users, including peripheral setup, profile configuration, and verification of connectivity to client systems.
• Conduct scheduled deployment events, workstation swaps, and desk-side refreshes across all client locations.
• Apply Intune policies, compliance rules, and application deployments to refreshed devices, ensuring alignment with security standards.
• Support mobile device refreshes (iOS/Android) as needed, including enrollment, configuration, and validation.
• Partner with the IT Asset Management Analyst to track device inventory, refresh eligibility, and replacement cycles.
• Maintain accurate CMDB records of device assignments, serial numbers, lifecycle status, and disposal documentation within the IT Service Management tool.
• Serve as a primary point of contact for employees receiving refreshed devices, providing clear instructions, training, and support during transition.

Reference:1066896

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.