Endpoint Refresh Specialist (Hybrid - 6-Month Contract)

TEKsystems; Westerville (OH); Hybrid; USD 48,000 - 62,000; Full time

Job summary

TEKsystems in Columbus, Ohio is seeking an Endpoint Computer Refresh Analyst for a hands-on 6-month contract. You will image, deploy, and validate Windows devices, manage Intune and SCCM, and coordinate with end users during large-scale hardware refreshes.

The role requires strong troubleshooting, asset management familiarity, and excellent communication as you support a high-volume endpoint refresh initiative in a hybrid environment (3 onsite, 2 remote).

Qualifications

• 25+ years of experience in desktop support, endpoint administration, field services, or a similar role.
• Hands‑on experience with Microsoft Intune.
• Hands‑on experience with SCCM / Microsoft Configuration Manager.
• Experience with device imaging, application deployment, and Windows 10/11.
• Previous experience supporting a large‑scale PC refresh or hardware deployment project.
• Strong desktop troubleshooting skills.
• Familiarity with IT asset management, CMDB, and ITIL processes.
• Strong customer service and communication skills, particularly when supporting non‑technical users.
• Excellent organization and attention to detail.

Responsibilities

• Prepare, image, configure, test, and deploy laptops and desktops.
• Manage Windows endpoints using Microsoft Intune and SCCM / Configuration Manager.
• Support Windows 10/11 hardware refreshes and workstation swaps.
• Apply required security policies, applications, and device configurations.
• Troubleshoot hardware, software, profiles, peripherals, and connectivity issues.
• Coordinate directly with end users during device replacements and provide post-deployment support.
• Support iOS and Android device enrollment and configuration as needed.
• Maintain accurate device, assignment, serial number, and lifecycle information within the CMDB / IT asset management system.
• Partner with Desktop Engineering, Service Desk, and IT Asset Management teams throughout the refresh process.

Skills

End-user support

Endpoint administration

Windows troubleshooting

Customer service

ITIL processes

Tools

Intune

SCCM / Configuration Manager

CMDB

IT asset management

Job description

TEKsystems in Columbus, Ohio is seeking an Endpoint Computer Refresh Analyst for a hands-on 6-month contract. You will image, deploy, and validate Windows devices, manage Intune and SCCM, and coordinate with end users during large-scale hardware refreshes.

The role requires strong troubleshooting, asset management familiarity, and excellent communication as you support a high-volume endpoint refresh initiative in a hybrid environment (3 onsite, 2 remote).