Endpoint Computer Refresh Analyst - hybrid

Revel IT; Columbus (OH); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Revel IT is seeking an Endpoint Computer Refresh Analyst to plan, prepare, configure, and deploy endpoint devices for a client hardware refresh program. The role is hybrid, with 3 days in the office and 2 days remote, and initial training may require up to 5 days in the office.

You will collaborate with Desktop Engineering, Service Desk, IT Asset Management, and other IT teams to image, secure, document, and deliver laptops, desktops, and tablets with minimal disruption.

Responsibilities

• Coordinate and execute the full lifecycle of computer refresh activities, including device preparation, imaging, configuration, testing, deployment, and post-deployment validation.
• Configure laptops and desktops using standard Intune and SCCM imaging processes, ensuring proper application of policies, security baselines, and required software.
• Prepare devices for end users, including peripheral setup, profile configuration, and verification of connectivity to client systems.
• Conduct scheduled deployment events, workstation swaps, and desk-side refreshes across all client locations.
• Apply Intune policies, compliance rules, and application deployments to refreshed devices, ensuring alignment with security standards.
• Support mobile device refreshes (iOS/Android) as needed, including enrollment, configuration, and validation.
• Partner with the IT Asset Management Analyst to track device inventory, refresh eligibility, and replacement cycles.
• Maintain accurate CMDB records of device assignments, serial numbers, lifecycle status, and disposal documentation within the IT Service Management tool.
• Serve as a primary point of contact for employees receiving refreshed devices, providing clear instructions, training, and support during transition.

Job description

OUR GOAL: Treat our consultants and clients the way we would like others to treat us!

The Endpoint Computer Refresh Analyst is responsible for planning, preparing, configuring, and deploying endpoint computers as part of the client's enterprise hardware refresh program. This role ensures that laptops, desktops, and tablets are properly imaged, secured, documented, and delivered to end users with minimal disruption to operations. The Analyst works closely with Desktop Engineering, the Service Desk, IT Asset Management, and other IT teams to maintain a smooth lifecycle process for all endpoint devices.

Performs duties that advance the client's Strategic Plan and reflect the organization's core values of safety, empowerment, accountability, teamwork, and service, and support the mission.

This position would be hybrid, with 3 days a week in the office and 2 days a week remote. During the first couple of weeks of training, they may be in the office up to 5 days a week.

ESSENTIAL JOB FUNCTIONS

• Coordinate and execute the full lifecycle of computer refresh activities, including device preparation, imaging, configuration, testing, deployment, and post-deployment validation.
• Configure laptops and desktops using standard Intune and SCCM imaging processes, ensuring proper application of policies, security baselines, and required software.
• Prepare devices for end users, including peripheral setup, profile configuration, and verification of connectivity to client systems.
• Conduct scheduled deployment events, workstation swaps, and desk-side refreshes across all client locations.
• Apply Intune policies, compliance rules, and application deployments to refreshed devices, ensuring alignment with security standards.
• Support mobile device refreshes (iOS/Android) as needed, including enrollment, configuration, and validation.
• Partner with the IT Asset Management Analyst to track device inventory, refresh eligibility, and replacement cycles.
• Maintain accurate CMDB records of device assignments, serial numbers, lifecycle status, and disposal documentation within the IT Service Management tool.
• Serve as a primary point of contact for employees receiving refreshed devices, providing clear instructions, training, and support during transition.

Reference:1066896

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your experience doesn't align perfectly with every qualification in the description.

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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