Cardiology Patient Services Concierge

Corewell Health Corporate; Holland (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

On-demand pay

Discounts directory

Retirement plan with match

Job summary

Corewell Health in Holland, MI seeks a Patient Services Representative to join our Cardiology team. You will handle registration, concierge and clerical tasks, supporting a seamless patient experience from check-in to discharge.

Responsibilities include problem solving for complex patient or insurer questions, scheduling, processing referrals and authorizations, and ensuring accurate EMR/EHR data entry. This full-time day shift operates weekdays with no weekends.

Qualifications

• High School Diploma or equivalent.
• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience.

Responsibilities

• Handle complex patient/customer problem solving during registration and in treatment rooms.
• Perform administrative functions: check-out, schedule appointments, referrals, in-office procedures, surgeries and tests, and review medical records.
• Obtain or verify insurance authorizations and assist with denials/appeals.
• Manage EMR/EHR scanning and EPIC uploads.
• Assist with training new team members using standard work.
• Act as Patient Services Representative, Associate when needed.
• Participate in safety initiatives and complete required competencies.

Skills

Insurance billing

Access management

Patient financial services

Electronic health records

Education

High School Diploma or equivalent

Job description

Corewell Health in Holland, MI seeks a Patient Services Representative to join our Cardiology team. You will handle registration, concierge and clerical tasks, supporting a seamless patient experience from check-in to discharge.

Responsibilities include problem solving for complex patient or insurer questions, scheduling, processing referrals and authorizations, and ensuring accurate EMR/EHR data entry. This full-time day shift operates weekdays with no weekends.