End-User Tech Support Specialist II

South Florida State College; Avon Park (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

South Florida State College seeks an IT Support Analyst II to install software and maintain computer hardware across campus locations. The role includes hardware repairs, software deployment, and network/telephone system support.

You will back up servers, document procedures, and assist in IT projects under the Director of Information Technology and Analysis. This is a full-time, on-site position requiring strong customer service and troubleshooting skills.

Qualifications

• Associate degree (or higher) in a technology-related discipline required.
• Processing or IT certifications such as CompTIA A+, Microsoft 365, ITIL, CNCT preferred; extensive experience may substitute for education.

Responsibilities

• Installs and maintains computer hardware across SFSC locations, including repairs and parts ordering.
• Reviews service log requests and ensures timely completion of service orders; coordinates with End-User Support Analyst I.
• Maintains hardware refresh schedule and prepares incoming equipment for installation.
• Installs application software for network and stand-alone use on computers and networks.
• Assists Network Engineer with OS and antivirus updates on end-user computers.
• Assists in campus LAN/WAN installation, maintenance, and cable work; supports telephone system hardware.
• Performs daily/monthly server backups and maintains backup logs.
• Documents installation, maintenance, troubleshooting, and asset management procedures.

Skills

End-user support

Customer service

Networking basics

Windows server administration

Troubleshooting

Education

Associate degree or higher in technology

IT certifications (CompTIA A+, Microsoft 365, ITIL, CNCT)

Tools

Windows Server

Windows Client

LAN/Ethernet

Job description

South Florida State College seeks an IT Support Analyst II to install software and maintain computer hardware across campus locations. The role includes hardware repairs, software deployment, and network/telephone system support.

You will back up servers, document procedures, and assist in IT projects under the Director of Information Technology and Analysis. This is a full-time, on-site position requiring strong customer service and troubleshooting skills.