Technology Support Specialist II - Field

Sylvania; Logan, Northern (UT, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Sylvania is seeking an on-site Technology Support Specialist II to provide field-based support for district staff. You will diagnose and resolve hardware and software issues, guide users, and maintain documentation of support activities in a school/office environment.

The role requires high school graduation and a valid driver’s license, with job-related experience preferred. Candidates should be able to work with users of varying technical backgrounds and manage multiple requests concurrently.

Qualifications

• High school diploma or equivalent required.
• Job-related experience in technology support preferred.
• Ability to diagnose and resolve hardware/software issues.

Responsibilities

• Respond to end-user requests for technology assistance and troubleshooting.
• Perform on-site repairs and system configuration for computers, software, and equipment.
• Use ticketing systems and diagnostic tools to track and resolve requests.
• Install software updates and backup processes for district computers.
• Maintain documentation and help desk records of support activities.
• Provide guidance and resources to district staff on technology tools and systems.

Skills

Diagnostics

Documentation

Clear communication

Education

High School Diploma or Equivalent

Driver's License

Tools

Ticketing Systems

Diagnostics tools

Job description

This position is an on-site role.

Position Overview

The Technology Support Specialist II – Field provides on-site technical support to district staff by diagnosing and resolving hardware and software issues, assisting users with technology systems, maintaining documentation, and supporting district technology infrastructure through field service and troubleshooting.

Key Responsibilities

• Respond to end-user requests for technology assistance and troubleshooting support.
• Perform on-site repairs and system configuration for computers, software, and related equipment.
• Utilize ticketing systems and diagnostic tools to track and resolve support requests.
• Install software updates, system configurations, and backup processes for district computers.
• Maintain documentation and help desk records related to support activities.
• Develop user guides and resource materials to support technology use.
• Provide guidance and support to district staff regarding technology tools and systems.
• Access software updates, knowledge bases, and online resources to resolve technical issues.
• Participate in meetings, workshops, and training sessions related to technology services.
• Maintain accurate records of support activities and system maintenance.
• Perform other related duties as assigned.

Skills

Diagnosing and resolving technical problems
Maintaining technical documentation
Communicating technical information clearly

Knowledge

Computer hardware, operating systems, and software applications
Customer service practices for technology support

Abilities

Work effectively with users of varying technical backgrounds
Maintain confidentiality of information
Manage multiple support requests simultaneously

Responsibility

Works under limited supervision providing field support for district technology systems and assisting users with technical issues.

Work Environment

Work is performed in school and office environments with some physical movement associated with equipment support.

Experience

Job-related experience required.

Education

High school diploma or equivalent.

Certificates and Licenses

Valid Driver’s License and evidence of insurability.

FLSA Status

Non-Exempt