End-User Tech Support Specialist I

University of Florida; Gainesville (FL); On-site; USD 28,000 - 33,000; Full time

Job summary

University of Florida on Main Campus in Gainesville seeks an End User Computing Specialist I to deliver level-1 and level-2 IT support to faculty, staff, and students. The role involves desk-side and remote assistance, hardware and software troubleshooting, documentation, and collaboration with the IT Supervisor.

Responsibilities include maintaining equipment, responding to tickets, configuring Windows and Mac environments, and coordinating with vendors for warranty issues.

Qualifications

• Must have an Associate's degree or a high school diploma or equivalent with two years of relevant IT experience.
• Strong customer service and internal communications skills.
• Experience with IT support tools and enterprise environments is preferred.

Responsibilities

• Monitor helpdesk for incoming tickets and proactively communicate with customers.
• Answer incoming help desk calls and create service tickets as needed.
• Serve as a technical resource for end-users, assisting with basic to moderately complex issues.
• Create and maintain DCP IT documentation used to track projects, issues, and document processes.
• Install new or existing computers and peripheral equipment for customers.
• Isolate hardware issues and replace basic parts on computers, peripherals, and other systems.
• Communicate with 3rd party vendors to troubleshoot hardware, complete warranty claims, or schedule on-site support visits as needed.
• Assist DCP departments with IT equipment relocation.
• Install, configure, and troubleshoot Windows and Mac operating systems.
• Install, troubleshoot, and resolve issues with various software.
• Communicate with 3rd party vendors to troubleshoot as needed.
• Use Active Directory to troubleshoot basic issues with user, computer, and group objects.
• Use SCCM and JAMF to troubleshoot basic issues with Windows and Apple devices.
• Use Microsoft Entra and Intune to troubleshoot basic issues with cloud-based user, computer, and group objects.
• Perform college-wide equipment inventory as directed by the IT Supervisor.
• Provide IT-related reports to the IT Supervisor as needed.
• Develop basic user guides for common tasks.
• Other duties assigned by the IT Supervisor or college leadership.

Education

Associate's degree

High school diploma or equivalent with 2 years relevant experience

Tools

Active Directory

SCCM

JAMF

Microsoft Entra

Microsoft Intune

Job description

University of Florida on Main Campus in Gainesville seeks an End User Computing Specialist I to deliver level-1 and level-2 IT support to faculty, staff, and students. The role involves desk-side and remote assistance, hardware and software troubleshooting, documentation, and collaboration with the IT Supervisor.

Responsibilities include maintaining equipment, responding to tickets, configuring Windows and Mac environments, and coordinating with vendors for warranty issues.