End-User IT Support Specialist I — Onsite & Training

Texas A&M University System; Canyon (TX); Sur place; USD 31 000 - 37 000; Plein temps

Résumé du poste

West Texas A&M University is seeking an End User Support Specialist I to provide secure end-user support and technology guidance across campus locations. The role supports desktop and hardware, patch and antivirus management, and IT services while coordinating with faculty and staff to deliver high-quality assistance.

You will mentor student technologists, train users on standard applications, and help ensure compliance with internal and external security standards.

Qualifications

• Bachelor's degree or equivalent in a related field or equivalent experience.
• 1 year of IT related experience.
• Strong written and verbal communication skills.
• Knowledge of ITIL or similar IT service management framework.
• Experience troubleshooting hardware issues.
• Ability to work in a fast-paced environment.
• Strong customer service orientation.

Responsabilités

• Provides day-to-day operational management of desktop patch management systems and antivirus software.
• Troubleshoots end-user computing and connectivity issues.
• Collaborates with staff to resolve technical and procedural problems.
• Escalates issues as needed to ensure timely resolution.
• Researches problems and recommends solutions.
• Provides training to end users on common applications and tools.
• Maintains compliance with security standards and organizational policies.
• Supports weekend/off-hours coverage as required.

Connaissances

Written and verbal communication

Customer service orientation

Team collaboration

Time management

Formation

Bachelor's degree or equivalent

Master's degree (preferred)

Outils

ITIL

Patch management

Microsoft Windows

Description du poste

West Texas A&M University is seeking an End User Support Specialist I to provide secure end-user support and technology guidance across campus locations. The role supports desktop and hardware, patch and antivirus management, and IT services while coordinating with faculty and staff to deliver high-quality assistance.

You will mentor student technologists, train users on standard applications, and help ensure compliance with internal and external security standards.