IT Generalist I: End-User Support & Tech Solutions

Inside Higher Ed; Gainesville (FL); On-site; USD 47,700 - 58,300; Full time

Job summary

An educational institution in Gainesville, Florida is seeking an IT Generalist I to provide Tier 1 and 2 technical support and troubleshoot issues for end users. Applicants should possess at least a Bachelor's degree in a relevant field. The role involves supporting multimedia learning, managing system documentation, and collaborating with staff on technology solutions. Candidates must demonstrate strong communication and troubleshooting skills. This position is not remote and requires a criminal background check.

Qualifications

• Bachelor's degree in an appropriate area or equivalent combination of education and experience.
• Working knowledge of hardware and software troubleshooting techniques.

Responsibilities

• Provide Tier 1 and 2 technical support and troubleshooting for end users.
• Assist with identity and access management.
• Support technology needs for online multimedia testing and learning environments.
• Maintain documentation of system configurations and troubleshooting guidelines.
• Collaborate with staff/departments to maintain appropriate technology solutions.

Skills

Strong communication skills

Troubleshooting various hardware and software issues

Experience with Learning Management Systems

Experience with Customer Relationship Management systems

Detail-oriented mindset

Education

Bachelor's degree in an appropriate area

Tools

Canvas

HubSpot

Job description

An educational institution in Gainesville, Florida is seeking an IT Generalist I to provide Tier 1 and 2 technical support and troubleshoot issues for end users. Applicants should possess at least a Bachelor's degree in a relevant field. The role involves supporting multimedia learning, managing system documentation, and collaborating with staff on technology solutions. Candidates must demonstrate strong communication and troubleshooting skills. This position is not remote and requires a criminal background check.