End User Computing Spec I

University of Florida; Gainesville (FL); Sur place; USD 28 000 - 33 000; Plein temps

Résumé du poste

University of Florida on Main Campus in Gainesville seeks an End User Computing Specialist I to deliver level-1 and level-2 IT support to faculty, staff, and students. The role involves desk-side and remote assistance, hardware and software troubleshooting, documentation, and collaboration with the IT Supervisor.

Responsibilities include maintaining equipment, responding to tickets, configuring Windows and Mac environments, and coordinating with vendors for warranty issues.

Qualifications

• Must have an Associate's degree or a high school diploma or equivalent with two years of relevant IT experience.
• Strong customer service and internal communications skills.
• Experience with IT support tools and enterprise environments is preferred.

Responsabilités

• Monitor helpdesk for incoming tickets and proactively communicate with customers.
• Answer incoming help desk calls and create service tickets as needed.
• Serve as a technical resource for end-users, assisting with basic to moderately complex issues.
• Create and maintain DCP IT documentation used to track projects, issues, and document processes.
• Install new or existing computers and peripheral equipment for customers.
• Isolate hardware issues and replace basic parts on computers, peripherals, and other systems.
• Communicate with 3rd party vendors to troubleshoot hardware, complete warranty claims, or schedule on-site support visits as needed.
• Assist DCP departments with IT equipment relocation.
• Install, configure, and troubleshoot Windows and Mac operating systems.
• Install, troubleshoot, and resolve issues with various software.
• Communicate with 3rd party vendors to troubleshoot as needed.
• Use Active Directory to troubleshoot basic issues with user, computer, and group objects.
• Use SCCM and JAMF to troubleshoot basic issues with Windows and Apple devices.
• Use Microsoft Entra and Intune to troubleshoot basic issues with cloud-based user, computer, and group objects.
• Perform college-wide equipment inventory as directed by the IT Supervisor.
• Provide IT-related reports to the IT Supervisor as needed.
• Develop basic user guides for common tasks.
• Other duties assigned by the IT Supervisor or college leadership.

Formation

Associate's degree

High school diploma or equivalent with 2 years relevant experience

Outils

Active Directory

SCCM

JAMF

Microsoft Entra

Microsoft Intune

Description du poste

End User Computing Spec I

Job No: 541895

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Information Technology, Veteran's Preference Eligible

Department: 15010000 - DCP-DEAN'S OFFICE

Job Description

Classification Title

End User Computing Spec I

Classification Minimum Requirements

Associate's degree; or a high school diploma or equivalent and two years of relevant experience.

Helpdesk Role

• Monitor helpdesk for incoming tickets and proactively communicate with customers.
• Answer incoming help desk calls and create service tickets as needed.
• Serve as a technical resource for end-users, assisting with basic to moderately complex issues.
• Create and maintain DCP IT documentation used to track projects, issues, and document processes.

Computer and Peripheral Support

• Install new or existing computers and peripheral equipment for customers.
• Isolate hardware issues and replace basic parts on computers, peripherals, and other systems.
• Communicate with 3rd party vendors to troubleshoot hardware, complete warranty claims, or schedule on-site support visits as needed.
• Assist DCP departments with IT equipment relocation.

Operating Systems and Software Support

• Install, configure, and troubleshoot Windows and Mac operating systems.
• Install, troubleshoot, and resolve issues with various software.
• Communicate with 3rd party vendors to troubleshoot as needed.

Enterprise Management Tools

• Use Active Directory to troubleshoot basic issues with user, computer, and group objects.
• Use SCCM and JAMF to troubleshoot basic issues with Windows and Apple devices.
• Use Microsoft Entra and Intune to troubleshoot basic issues with cloud-based user, computer, and group objects.

Other Duties as Assigned

• Perform college-wide equipment inventory as directed by the IT Supervisor.
• Provide IT-related reports to the IT Supervisor as needed.
• Develop basic user guides for common tasks.
• Other duties assigned by the IT Supervisor or college leadership.

Expected Salary

$20.59 - $23.95/hour

Required Qualifications

Associate's degree; or a high school diploma or equivalent and two years of relevant experience.

Preferred

• CompTIA A+, or equivalent certification.
• Knowledge of computer concepts, terminology, and analytical techniques of troubleshooting IT-related issues.
• Experience with any of the following: Active Directory, SCCM, JAMF, Microsoft Entra, Microsoft Intune.
• Experience with Windows and Mac operating systems in an enterprise environment.
• Demonstrated excellence in customer service, both in-person and over the phone.
• Ability to effectively create and maintain documentation.

Health Assessment Required

No

Applications Close

13 November 2026

Our Commitment

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.

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