IT Field & On-Campus Support Specialist I

University of Central Florida - College of Medicine; Orlando (FL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life Insurance

Flexible Spending Account

Employee Assistance Program

Paid time off

Job summary

University Operations at UCF IT is seeking an IT Client Support Specialist I to serve as a front-line technical resource for faculty, staff, and students across campus. You will troubleshoot hardware and software issues, support endpoint technologies, and contribute to a mature IT service delivery environment both remotely and on campus.

The role involves incident and problem management, knowledge base development, and guidance to support staff, with occasional after-hours and on-call work.

Qualifications

• Minimum: High School Diploma or equivalent with 4+ years of relevant experience, or a Bachelor's degree with 0+ years of relevant experience.
• Experience in customer-focused technical support and IT service management practices is preferred.
• Familiarity with enterprise endpoint management tools and vulnerability management platforms.

Responsibilities

• Provide technical support for hardware, software, OS, and university technology services via multiple channels (phone, email, remote, desk-side, walk-up).
• Install, configure, maintain, and repair desktops and laptops across Windows, macOS, and Linux.
• Deploy and support operating systems, software, and endpoint configurations.

Skills

Customer support

Technical support

Communication skills

Ticketing

Education

Bachelor's degree or equivalent

Tools

MECM

Intune

Entra ID

Active Directory

Jamf Pro

DHCP

Job description

University Operations at UCF IT is seeking an IT Client Support Specialist I to serve as a front-line technical resource for faculty, staff, and students across campus. You will troubleshoot hardware and software issues, support endpoint technologies, and contribute to a mature IT service delivery environment both remotely and on campus.

The role involves incident and problem management, knowledge base development, and guidance to support staff, with occasional after-hours and on-call work.