IT Client Support Specialist I — Remote & On‑Site Tech Help

University of Central Florida; Orlando (FL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

Paid time off and holidays

Retirement savings options

Employee discounts

Job summary

University of Central Florida is seeking an IT Client Support Specialist I to provide frontline technical support to faculty, staff, and students. You will resolve hardware and software issues, support endpoint technologies, and deliver high-quality service across campus in a front-line role.

You’ll work with MECM, Intune, Entra ID, Active Directory, and Jamf Pro, documenting incidents in ServiceNow and contributing to knowledge base resources.

Qualifications

• Minimum: High School Diploma or equivalent with 4+ years of relevant experience, or a Bachelor's degree with 0+ years of relevant experience.
• Experience providing technical support in a customer service-focused environment is preferred.
• Familiarity with enterprise endpoint management tools and IT service management practices (ServiceNow) is a plus.

Responsibilities

• Provide technical support for hardware, software, operating systems, and university technology services through multiple channels (phone, email, remote, desk-side, walk-up).
• Install, configure, maintain, upgrade, diagnose, and repair desktops, laptops, and peripherals across Windows, macOS, and Linux.
• Deploy and support operating systems, software, and endpoint configurations.
• Troubleshoot issues and escalate complex problems as needed.
• Document and manage incidents and requests in ServiceNow; follow SOPs.
• Create and maintain technical documentation and knowledge base articles.

Skills

Customer service

Technical support

Communication

Problem solving

Desktop support

Multi-OS support

VPN troubleshooting

Education

High School Diploma or Equivalent

Bachelor's degree

Tools

MECM

Intune

Entra ID

Active Directory

Jamf Pro

DHCP

Job description

University of Central Florida is seeking an IT Client Support Specialist I to provide frontline technical support to faculty, staff, and students. You will resolve hardware and software issues, support endpoint technologies, and deliver high-quality service across campus in a front-line role.

You’ll work with MECM, Intune, Entra ID, Active Directory, and Jamf Pro, documenting incidents in ServiceNow and contributing to knowledge base resources.