END USER COMPUTING SPEC 2

University of Florida; Gainesville (FL); Hybrid; USD 48,000 - 58,000; Full time

Job summary

The University of Florida is seeking an End User Computing II professional to support end-user devices on the Gainesville campus. This role provides Tier-2 hardware and OS support for workstations, printers, scanners, and mobile devices, with Tier-1 support for telephony, network, and AV services.

Candidates should have an Associate’s degree with 2+ years of relevant experience or a high school diploma with 4 years.

Qualifications

• Associate’s degree with two years of relevant experience, or a high school diploma with four years of relevant experience.
• Class E Driver's License required.
• Knowledge of Windows and Mac OS X; LAN/wireless networking; hardware diagnostics preferred.

Responsibilities

• Provide Tier-2 hardware and OS support for end-user computing devices.
• Offer Tier-1 support for telephony, network, and AV devices; escalate where needed.
• Document work in service management systems and assist in process improvements.

Skills

Tier-2 hardware support

End-user computing support

Education

Associate’s degree

High School diploma

Class E Driver's License

Job description

Apply now Job no: 540414
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Technology, Veteran's Preference Eligible
Department: 27010701 - HA-INFORMATION TECHNOLOGY

Classification Title:

End User Computing II

Classification Minimum Requirements:

Associate’s degree and two years of appropriate experience; or a high school diploma and four years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience

Job Description:

Provides Tier-2 hardware and operating system support for end user computing equipment including workstations, printers, scanners, and mobile devices. May also include specialty computing devices which interface with clinical or research equipment.

Provides Tier-1 support for telephony, network, and audio-visual devices or services. Support includes standard configuration and/or troubleshooting steps as documented in process documentation and the knowledgebase. Escalates unresolved incidents to the appropriate Tier-2 support team.

Provides Tier-2 support for enterprise and unit level applications which support clinical, educational, research, and administrative functions. Support includes client installation and configuration, basic functionality troubleshooting, and assistance with application features or interfaces

Documents all work and processes in service management systems, performs initial hardware and software setup and reimages production systems; provides customers guidance and instruction on the use of hardware and software

Contributes to the improvement of workflow processes, knowledge support systems, and IT provided services through active participation in team meetings. Participates in technical and customer service training initiatives and inter-team technical projects as directed

Expected Salary:

$53,000

Required Qualifications:

Associate’s degree and two years of appropriate experience; or a high school diploma and four years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience. Class E Driver's License is required.

Preferred:

Demonstrated knowledge of current Windows and/or Mac OS X operating systems, network troubleshooting (LAN/wireless), and performing hardware diagnostics and repair.

Experience with supporting enterprise environments (10,000+ devices) and/or supporting academic health centers / clinical care;

Working knowledge of common administrative, educational and research applications and services and familiarity with service management industry best practices is strongly preferred.

This requisition has been reposted. Previous applicants are still under consideration and need not reapply.

Health Assessment Required:

Yes

Advertised:

17 Sep 2026 Eastern Daylight Time

Applications close:

Open until filled

The University of Florida is an Equal Employment Opportunity Employer.

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