End User Tech Support Pro: Windows & Mac Expert

Inspire Brands; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Inspire Brands in Atlanta, GA is seeking an End User Support Analyst to deliver high-quality technical support to internal users across Windows and macOS environments.

The role focuses on timely troubleshooting, ticket-based incident management, and collaboration with infrastructure and development teams to resolve complex issues and maintain user productivity. A/V support and after-hours coverage are included as needed.

Qualifications

• 4-year IT degree preferred; equivalent experience allowed.
• Minimum 2 years of Microsoft Server environment experience.
• Retail/QSR tech experience a plus.
• Strong customer focus and ability to handle stressful situations.
• Self-motivated, fast learner, and able to work in a team.
• Proficient with Office 365 and Outlook.

Responsibilities

• Provide end-user support for Windows and Mac OS desktops and laptops.
• Resolve hardware, software, and network issues and document tickets.
• Triage Level II and III tickets and collaborate with infrastructure and development teams.
• Assist with A/V setups and corporate presentations.
• Mentor junior help desk staff and support external helpdesks.
• Maintain asset tracking and device provisioning.

Skills

Customer focus

Troubleshooting

Team player

Fast learner

Office 365

Outlook

Windows 10

Windows 11

Mac OS

Mobile devices

Education

B.S. IT or related field

Tools

Microsoft Office 365

Job description

Inspire Brands in Atlanta, GA is seeking an End User Support Analyst to deliver high-quality technical support to internal users across Windows and macOS environments.

The role focuses on timely troubleshooting, ticket-based incident management, and collaboration with infrastructure and development teams to resolve complex issues and maintain user productivity. A/V support and after-hours coverage are included as needed.