End User Support Specialist — Windows & Mac Expert

Inspire-Brands; Atlanta (GA); On-site; USD 55,000 - 70,000; Full time

Job summary

Inspire is a multi-brand restaurant company delivering technology services to support its global brand portfolio. The End User Support Analyst role provides critical Windows and macOS user support, handling hardware, software, and network issues to ensure a seamless user experience.

As part of a dynamic IT team, you will triage tickets, collaborate with infrastructure and development teams, mentor junior staff, and contribute to ongoing process improvements.

Qualifications

• 4-Year degree in IT or related field preferred; equivalent experience may substitute education.
• Minimum 2 years in a Microsoft Server environment; retail tech experience in QSR preferred.
• Prior Quick Service Restaurant experience is a plus.

Responsibilities

• Provide end-user support for Windows and Mac hardware, software, and networks.
• Triage Level II/III tickets and escalate complex issues.
• Collaborate with infrastructure, development, and application teams.
• Maintain asset tracking for desktops, laptops, printers, and peripherals.
• Document resolutions in the ticketing system and communicate plans to users.
• Offer after-hours support on a rotational basis.
• Mentor other help desk personnel on issue analysis and resolution.
• Assist external helpdesks and field service with support and maintenance.

Skills

Customer focus

Troubleshooting

Team collaboration

Microsoft Office 365

Outlook

Windows 10

MacOS

Mobile devices support

Remote/help desk tools

Education

4-Year degree in IT or related field

Job description

Inspire is a multi-brand restaurant company delivering technology services to support its global brand portfolio. The End User Support Analyst role provides critical Windows and macOS user support, handling hardware, software, and network issues to ensure a seamless user experience.

As part of a dynamic IT team, you will triage tickets, collaborate with infrastructure and development teams, mentor junior staff, and contribute to ongoing process improvements.