Multiplatform End-User Tech Support Specialist

Inspire; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Inspire is seeking an End User Support Analyst located in Atlanta, Georgia, to deliver exceptional technical support to internal users. This role involves resolving hardware, software, and network issues while serving as a primary contact for end-user technology needs.

The ideal candidate will have a strong background in technology troubleshooting, a customer-focused approach, and at least 2 years of related experience in a Microsoft Server environment. The position offers a chance to work collaboratively with various teams in a fast-paced setting.

Qualifications

• 4-Year degree in IT or related field preferred; equivalent experience may substitute.
• Minimum 2 years related experience in a Microsoft Server environment.
• Prior Retail Technology experience in a QSR environment preferred.

Responsibilities

• Provide end-user support and troubleshoot hardware, software, and network issues.
• Triage Level II and Level III trouble tickets.
• Perform after-hours support on a rotational basis.
• Collaborate with cross-functional teams to resolve complex issues.

Skills

Customer focus

Technology troubleshooting

Microsoft Office 365

Windows 10 knowledge

Mac OS knowledge

Education

4-Year degree in IT or related field

Tools

Microsoft Outlook

Job description

Inspire is seeking an End User Support Analyst located in Atlanta, Georgia, to deliver exceptional technical support to internal users. This role involves resolving hardware, software, and network issues while serving as a primary contact for end-user technology needs.

The ideal candidate will have a strong background in technology troubleshooting, a customer-focused approach, and at least 2 years of related experience in a Microsoft Server environment. The position offers a chance to work collaboratively with various teams in a fast-paced setting.