End-User IT Support Pro (Windows & Mac)

inspirebrands; Georgia; On-site; USD 52,000 - 76,000; Full time

Job summary

Inspire, a leading multi-brand restaurant company, is seeking an End User Support Analyst to deliver high-quality technical support to internal users. You will resolve hardware, software, and network issues, with a focus on Windows and macOS environments, ensuring timely troubleshooting and customer satisfaction.

You will work with infrastructure, development, and application teams, triage Level II/III tickets, install and configure desktops and peripherals, and mentor junior staff.

Qualifications

• 4-year IT degree preferred; equivalent experience may be substituted.
• Minimum 2 years in a Microsoft Server environment; Retail/QSR experience preferred.
• Experience supporting Windows and macOS in a corporate environment.
• Strong customer service and problem-solving skills.

Responsibilities

• Provide end-user support for Windows and Mac OS across desktops, laptops, and printers.
• Troubleshoot and resolve hardware, software, and network issues; triage tickets.
• Collaborate with infrastructure, database, and development teams to escalate complex problems.
• Install, configure, and maintain endpoints and peripherals; manage asset inventory.
• Mentor junior help desk staff and contribute to process improvements.
• Communicate status and plans clearly to users; support after hours as needed.

Skills

Customer focus

Troubleshooting

Team collaboration

Learn quickly

Office 365

Outlook

Windows 10

Mac OS

VPN & wireless support

After-hours support

Education

Bachelor's degree in IT or related field

Equivalent experience considered

Job description

Inspire, a leading multi-brand restaurant company, is seeking an End User Support Analyst to deliver high-quality technical support to internal users. You will resolve hardware, software, and network issues, with a focus on Windows and macOS environments, ensuring timely troubleshooting and customer satisfaction.

You will work with infrastructure, development, and application teams, triage Level II/III tickets, install and configure desktops and peripherals, and mentor junior staff.