End User Support Engineer - Tier 2 (Windows/Mac/Linux)

Insight Global; Duluth (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading staffing firm is seeking an experienced End User Support Engineer to join the Enterprise Support team. In this role, you will support both corporate and retail end users, resolving hardware and software issues across Windows, Mac, and Linux environments. Ideal candidates have 2-4 years of IT experience, strong troubleshooting skills, and a solid understanding of end-user hardware. This position plays a crucial role in maintaining seamless systems performance across the organization.

Qualifications

• 2–4 years of IT industry experience in Tier 2 or advanced support.
• Hands-on support experience with Windows and Mac.
• Strong knowledge of end-user hardware.

Responsibilities

• Support corporate and retail end users with hardware/software issues.
• Install, configure, and maintain desktop/laptop systems.
• Respond to and resolve Tier 2 trouble tickets.

Skills

Troubleshooting hardware/software

Communication skills

Windows support

Mac support

Linux experience

Performance tuning

Tools

Druva systems

PCs

Laptops

Printers

Scanners

Job description

A leading staffing firm is seeking an experienced End User Support Engineer to join the Enterprise Support team. In this role, you will support both corporate and retail end users, resolving hardware and software issues across Windows, Mac, and Linux environments. Ideal candidates have 2-4 years of IT experience, strong troubleshooting skills, and a solid understanding of end-user hardware. This position plays a crucial role in maintaining seamless systems performance across the organization.