End-User IT Support Specialist (Windows & Mac)

IRB USA Inspire Resources; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Inspire is seeking an End User Support Analyst to provide high-quality technical support to internal users, resolving hardware, software, and network issues across Windows and macOS environments, enterprise applications, and identity management tools.

You will manage and prioritize a high volume of support tickets, triage Level II/III issues, document workflows, and collaborate with infrastructure, development, and application teams to drive rapid resolutions.

Qualifications

• Strong customer focus and ability to interact with staff at all levels.
• Proven skills in technology troubleshooting.
• Able to function effectively in a fast-paced team environment and learn quickly.

Responsibilities

• Provide end-user support for hardware, software, and network.
• Troubleshoot tickets and triage Level II/III.
• Collaborate with infrastructure, development, and application teams.

Skills

Customer focus

Troubleshooting

Team collaboration

Learn quickly

Education

4-Year IT degree

Tools

Windows OS

macOS

Office 365

Outlook

VMware

Job description

Inspire is seeking an End User Support Analyst to provide high-quality technical support to internal users, resolving hardware, software, and network issues across Windows and macOS environments, enterprise applications, and identity management tools.

You will manage and prioritize a high volume of support tickets, triage Level II/III issues, document workflows, and collaborate with infrastructure, development, and application teams to drive rapid resolutions.