End User IT Support Specialist — Windows & macOS

Inspire Brands, Inc.; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Inspire Brands, Inc. is seeking an End User Support Analyst to deliver high-quality technical support for internal users across hardware, software, and network issues. You will resolve tickets efficiently while ensuring a positive user experience.

The role covers Windows and macOS environments, Office 365, Outlook, and device management, with collaboration across infrastructure, development, and application teams to drive timely resolutions and process improvements.

Qualifications

• 4-Year degree in IT or related field preferred; equivalent experience may be substituted in lieu of education.
• Minimum 2 years related experience in a Microsoft Server environment, prior Retail Technology experience in a QSR environment preferred.

Responsibilities

• Provide end-user support for hardware, software, and network. Equally comfortable supporting Windows or Mac OS.
• Rely on experience and judgments as well as procedures to troubleshoot problems.
• Troubleshoot and resolve trouble tickets related to hardware, software, and the network.
• Triage Level II and Level III trouble tickets.
• Interface with infrastructure, database, and development personnel.
• Collaborate with development staff to recreate problems in test environment.

Job description

Inspire Brands, Inc. is seeking an End User Support Analyst to deliver high-quality technical support for internal users across hardware, software, and network issues. You will resolve tickets efficiently while ensuring a positive user experience.

The role covers Windows and macOS environments, Office 365, Outlook, and device management, with collaboration across infrastructure, development, and application teams to drive timely resolutions and process improvements.