End-User Tech Support (ServiceNow) - Windows, Mac & AV

TechDigital Group; Hopewell (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated IT support specialist to enhance their end-user experience. This role involves providing hands-on assistance for both Windows and Mac systems, managing incident tickets through a leading service platform, and supporting audio/video conferencing equipment. The ideal candidate will have a proactive mindset, a passion for helping others, and the ability to troubleshoot various hardware and software issues. Join a collaborative team where you can grow your skills and make a significant impact on user satisfaction and operational efficiency.

Qualifications

• Strong hands-on experience in end-user support for Windows and Mac.
• Ability to manage incident tickets and support audio/video conferencing.

Responsibilities

• Provide end-user support for hardware and software issues.
• Assist with onboarding new users and prepare IT equipment.

Skills

End-user support

Incident ticket management

Audio/video conferencing support

User onboarding

Device retirement and wiping

PC imaging and configuration

Hardware and software troubleshooting

Note-taking and information gathering

Proactive mindset

Client operating systems support

iOS and handheld devices support

Microsoft Office Suite knowledge

Hardware troubleshooting

Tools

Service Now

Microsoft Office Suite

Job description

An established industry player is seeking a dedicated IT support specialist to enhance their end-user experience. This role involves providing hands-on assistance for both Windows and Mac systems, managing incident tickets through a leading service platform, and supporting audio/video conferencing equipment. The ideal candidate will have a proactive mindset, a passion for helping others, and the ability to troubleshoot various hardware and software issues. Join a collaborative team where you can grow your skills and make a significant impact on user satisfaction and operational efficiency.