End-User IT Support & Troubleshooting Pro

U.S. Department of Veterans Affairs; Louisville (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs in Louisville, KY seeks an IT Specialist in Southeast - End User Operations, Office of Information and Technology to support a broad user base.

The role blends phone support, desk-side assistance, and bench-top diagnosis to resolve software and hardware problems in accordance with established policies and procedures. You will work with federal staff and contractors, helping maintain device readiness and service levels while contributing to process improvements

Responsibilities

• Resolve customer software and hardware problems per established policies and procedures.

Job description

U.S. Department of Veterans Affairs in Louisville, KY seeks an IT Specialist in Southeast - End User Operations, Office of Information and Technology to support a broad user base.

The role blends phone support, desk-side assistance, and bench-top diagnosis to resolve software and hardware problems in accordance with established policies and procedures. You will work with federal staff and contractors, helping maintain device readiness and service levels while contributing to process improvements