End-User IT Support Specialist

U.S. Department of Veterans Affairs; Lexington (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs in Lexington, KY seeks an IT Specialist in Southeast - End User Operations, Office of Information and Technology (OI&T). The role combines phone support, desk-side technical support, and bench-top diagnosis and repair of hardware and software issues following established policies.

The position emphasizes resolving customer problems efficiently while adhering to VA procedures and delivering reliable IT assistance to end users.

Responsibilities

• Phone support, desk-side technical support.
• Bench-top diagnosis and repair of hardware and software problems.

Job description

U.S. Department of Veterans Affairs in Lexington, KY seeks an IT Specialist in Southeast - End User Operations, Office of Information and Technology (OI&T). The role combines phone support, desk-side technical support, and bench-top diagnosis and repair of hardware and software issues following established policies.

The position emphasizes resolving customer problems efficiently while adhering to VA procedures and delivering reliable IT assistance to end users.