End-User IT Support Technician (Phone & Desk-side)

U.S. Department of Veterans Affairs; Bozeman (MT); On-site; USD 55,000 - 75,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks an IT Specialist in Bozeman, MT to provide end-user support for software and hardware. The role includes phone support, desk-side assistance, and bench-top diagnostics, all performed within established VA policies and procedures.

This position is part of the Continental - End User Operations in OI&T, delivering reliable, customer-focused IT service. Strong communication and troubleshooting skills are essential to maintain staff uptime and ensure

Responsibilities

• Handling phone support and desk-side technical assistance for end users.
• Bench-top diagnosis and repair of hardware and software issues following established policies and procedures.

Job description

U.S. Department of Veterans Affairs seeks an IT Specialist in Bozeman, MT to provide end-user support for software and hardware. The role includes phone support, desk-side assistance, and bench-top diagnostics, all performed within established VA policies and procedures.

This position is part of the Continental - End User Operations in OI&T, delivering reliable, customer-focused IT service. Strong communication and troubleshooting skills are essential to maintain staff uptime and ensure