Desktop Support Specialist — End-User IT

U.S. Department of Veterans Affairs; San Angelo (TX); On-site; USD 60,000 - 95,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an IT Specialist to perform a mix of phone support, desk-side IT assistance, and bench-top diagnosis and repair. The role focuses on resolving customer software and hardware issues in accordance with VA policies and procedures.

The position is located within the Continental - End User Operations, Office of Information and Technology (OI&T). Strong problem-solving and customer-service skills are required to ensure reliable IT support for end

Qualifications

• Experience resolving end-user software and hardware problems according to established policies.
• Ability to provide phone and desk-side IT support.
• Knowledge of IT service policies and procedures.

Responsibilities

• Resolve customer software and hardware problems per established policies and procedures.
• Provide phone support, desk-side IT support, and bench-top diagnosis/repair.

Skills

Phone support

Desk-side support

Diagnostics

Hardware troubleshooting

Software troubleshooting

Job description

U.S. Department of Veterans Affairs is seeking an IT Specialist to perform a mix of phone support, desk-side IT assistance, and bench-top diagnosis and repair. The role focuses on resolving customer software and hardware issues in accordance with VA policies and procedures.

The position is located within the Continental - End User Operations, Office of Information and Technology (OI&T). Strong problem-solving and customer-service skills are required to ensure reliable IT support for end