End-User IT Support Technician – Onsite & Remote

U.S. Department of Veterans Affairs; Colorado Springs (CO); On-site; USD 55,000 - 95,000; Full time

Job summary

The U.S. Department of Veterans Affairs (VA) is seeking an IT Specialist to work within the Continental - End User Operations, Office of Information and Technology (OI&T).

The role involves resolving customer software and hardware problems in accordance with established policies and procedures, delivering essential IT support to VA staff in Colorado Springs. Responsibilities include phone and on-site assistance, diagnosing hardware issues, and ensuring timely restoration of IT services in a

Responsibilities

• Provide phone support to end users for software and hardware issues.
• Deliver desk-side technical support for on-site users and devices.
• Perform bench-top diagnosis and repair of hardware components to restore functionality.

Job description

The U.S. Department of Veterans Affairs (VA) is seeking an IT Specialist to work within the Continental - End User Operations, Office of Information and Technology (OI&T).

The role involves resolving customer software and hardware problems in accordance with established policies and procedures, delivering essential IT support to VA staff in Colorado Springs. Responsibilities include phone and on-site assistance, diagnosing hardware issues, and ensuring timely restoration of IT services in a