End-User IT Support Specialist

U.S. Department of Veterans Affairs; San Marcos (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

The U.S. Department of Veterans Affairs in the Continental - End User Operations, Office of Information and Technology (OI&T) is seeking an IT Specialist to perform a mix of duties including phone support, desk-side technical support, and bench-top diagnosis and repair.

The role focuses on resolving customer software and hardware problems in accordance with established policies and procedures. The position supports end-user environments and contributes to efficient IT service delivery within

Qualifications

• Experience in providing phone-based and on-site technical support.
• Familiarity with software and hardware troubleshooting per established policies.

Responsibilities

• Resolve customer software and hardware problems per policies.
• Provide phone support, desk-side technical support, and bench-top repair.

Job description

The U.S. Department of Veterans Affairs in the Continental - End User Operations, Office of Information and Technology (OI&T) is seeking an IT Specialist to perform a mix of duties including phone support, desk-side technical support, and bench-top diagnosis and repair.

The role focuses on resolving customer software and hardware problems in accordance with established policies and procedures. The position supports end-user environments and contributes to efficient IT service delivery within