End-User IT Support Technician

U.S. Department of Veterans Affairs; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Southeast - End User Operations (OI&T), seeks an IT Specialist. The role combines phone support, desk-side technical support, and bench-top diagnosis to keep end-user systems operating smoothly.

You will work within a structured IT service environment serving users in the Jacksonville area. Responsibilities include diagnosing and resolving software and hardware problems in line with established policies and procedures, ensuring timely and effective

Responsibilities

• Resolve customer software and hardware problems in accordance with established policies and procedures.

Job description

The U.S. Department of Veterans Affairs, Southeast - End User Operations (OI&T), seeks an IT Specialist. The role combines phone support, desk-side technical support, and bench-top diagnosis to keep end-user systems operating smoothly.

You will work within a structured IT service environment serving users in the Jacksonville area. Responsibilities include diagnosing and resolving software and hardware problems in line with established policies and procedures, ensuring timely and effective