End-User IT Support Specialist — Windows & 365

TEKsystems; Merrill (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Plan – Pre-tax & Roth post-tax

Life Insurance

Short & long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off (PTO/Vacation/Sick Leave)

Job summary

TEKsystems is seeking an experienced IT Support Analyst to provide hands-on desktop and end-user support in Merrill, WI. You will troubleshoot hardware and software, manage IT assets, and ensure employees have reliable technology to keep business operations running.

You will diagnose issues across Windows 10/11, Microsoft 365, and Active Directory environments, deliver second-level support, and contribute to knowledge sharing.

Qualifications

• 3+ years of desktop support or help desk experience.
• Experience supporting Windows 10/11 environments.
• Experience supporting Microsoft 365 and Outlook.
• Strong customer service and communication skills.
• Ability to prioritize multiple requests in a fast-paced environment.

Responsibilities

• Provide break/fix support for desktops, laptops, mobile devices, printers, and other end-user technologies.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Deliver second-level support for users experiencing technology-related problems.
• Fulfill end-user service requests, including IMACs.
• Deploy, configure, and maintain Windows-based devices and peripherals.
• Support Microsoft 365 applications, including Outlook and Office products.
• Manage user accounts and permissions within Active Directory.
• Utilize SCCM and other endpoint management tools for deployments/maintenance.
• Track incidents, service requests, resolutions, and project work.
• Assist with inventory tracking and IT asset management functions.
• Escalate complex issues with clear communication and documentation.

Skills

Desktop support

Help desk

Troubleshooting

Microsoft 365

Office 365

Active Directory

SCCM

Customer service

Communication

Prioritization

Education

Associate degree in IT or related field

Tools

Windows 10/11

SCCM

Active Directory

Microsoft 365

Job description

TEKsystems is seeking an experienced IT Support Analyst to provide hands-on desktop and end-user support in Merrill, WI. You will troubleshoot hardware and software, manage IT assets, and ensure employees have reliable technology to keep business operations running.

You will diagnose issues across Windows 10/11, Microsoft 365, and Active Directory environments, deliver second-level support, and contribute to knowledge sharing.