End-User Tech Support Specialist II

TEKsystems

Merrill (WI)

On-site

USD 28,000 - 34,000

Full time

19 hours ago

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Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

Time Off / PTO

Job summary

TEKsystems in Merrill, Wisconsin is seeking an experienced End User Support Technician II to provide hands-on IT support to end users. You will troubleshoot hardware, software, and device issues while delivering excellent customer service to ensure users have the technology they need to succeed.

You will deliver Tier 2 support for desktops, laptops, tablets, and printers, manage IT assets, and collaborate with IT teams.

Qualifications

3+ years of endpoint computing, desktop support, or end-user support experience.
Associate degree, technical training, or equivalent hands‑on experience.
Strong troubleshooting and problem‑solving skills.
Excellent customer service and communication abilities.

Responsibilities

Provide break/fix support for end-user technology issues.
Troubleshoot, track, resolve, and communicate progress on technical incidents and service requests.
Support installations, moves, adds, and changes (IMAC) for end-user devices and equipment.
Deliver Tier 2 technical support for desktops, laptops, tablets, printers, and other end-user devices.
Maintain and support IT asset management processes.
Partner with business users and internal IT teams to resolve technical challenges efficiently.
Escalate issues appropriately and ensure timely resolution.
Document troubleshooting steps, resolutions, and best practices.