Enterprise Desktop Support Specialist – Windows 11

TEKsystems; Tennessee; On-site; USD 34,000 - 37,000; Full time

Job summary

TEKsystems is seeking a Desktop Support Technician to join the IT End User Computing team, providing hands-on support across a large enterprise environment (>18,000 employees, 300+ locations). Responsibilities include PC deployment, imaging, troubleshooting, and device lifecycle management.

The role emphasizes Windows-based support, strong troubleshooting, and customer focus, with exposure to modern endpoint management tools, Windows 11 deployments, and enterprise IT technologies.

Qualifications

• Experience providing desktop or PC support in a Windows environment.
• Knowledge of Windows operating systems and desktop hardware troubleshooting.
• Experience imaging, staging, deploying, and supporting desktop and laptop devices.
• Familiarity with Microsoft 365 (O365) and enterprise productivity tools.
• Experience using IT ticketing systems such as ServiceNow.
• Working knowledge of VPN technologies and multi-factor authentication solutions.
• Strong troubleshooting, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to support a large, geographically distributed user base.

Responsibilities

• Provide desktop support for a large-scale Windows environment with over 7,000 managed devices.
• Perform installation, configuration, imaging, deployment, and replacement of desktop and laptop systems.
• Stage and configure new PCs and printers for corporate users and remote field locations.
• Support Windows 11 deployment initiatives, including device preparation, migration, and end-user support.
• Troubleshoot hardware, software, operating system, networking, VPN, and peripheral device issues.
• Manage break/fix activities and coordinate hardware replacement efforts as needed.
• Utilize ServiceNow to manage incidents, service requests, and asset tracking.
• Provide remote support using tools such as Bomgar or similar remote management solutions.
• Assist with Microsoft 365 (O365) troubleshooting and user support.
• Support Active Directory account administration, authentication, and access-related issues.
• Troubleshoot VPN connectivity and multi-factor authentication (MFA) issues, including Cisco security solutions.
• Leverage endpoint management and deployment tools such as IBM BigFix, Clonezilla, or similar technologies.
• Create and maintain scripts, particularly PowerShell scripts, to automate administrative and support functions.
• Document technical procedures, troubleshooting steps, and resolutions.
• Deliver exceptional customer service while supporting users across corporate offices and remote field locations.

Skills

Windows troubleshooting

Customer service

End user support

Windows 11 deployment

VPN/MFA support

Active Directory

Microsoft 365 (O365)

ServiceNow

PowerShell scripting

Remote support tools

Printer/Peripheral troubleshooting

Education

High school diploma or equivalent

Tools

ServiceNow

PowerShell

IBM BigFix

Clonezilla

Bomgar

Active Directory

Cisco VPN

MFA solutions

Job description

TEKsystems is seeking a Desktop Support Technician to join the IT End User Computing team, providing hands-on support across a large enterprise environment (>18,000 employees, 300+ locations). Responsibilities include PC deployment, imaging, troubleshooting, and device lifecycle management.

The role emphasizes Windows-based support, strong troubleshooting, and customer focus, with exposure to modern endpoint management tools, Windows 11 deployments, and enterprise IT technologies.