End-User IT Support Specialist — Hardware, Training & ITIL

Tfhd; Truckee (CA); On-site; USD 55,000 - 76,000; Full time

Job summary

Tahoe Forest Hospital District is seeking a Level 1 Technical Support Specialist to deliver essential IT helpdesk support for end-users in Truckee, CA. This role collaborates with the Extended IT Team to improve the technical ecosystem and ensure a smooth digital experience for staff and clinicians.

The position requires hands-on hardware support, end-user training, and the ability to customize solutions for clinical and operational workflows.

Qualifications

• Customer-focused professional with end-user support experience.
• Ability to troubleshoot hardware issues and coordinate repairs.
• Willing to travel to peripheral facilities as needed.

Responsibilities

• Provide hardware and peripheral support for desktops, laptops, and printers.
• Collaborate with IT teams to optimize workflows between clinical and operational units.
• Conduct end-user training and create user-friendly documentation for common tasks.
• Maintain a patient and empathetic approach while resolving issues.
• Assist in designing and maintaining infrastructure components with the Architecture Team.

Skills

Customer service

Communication

Problem-solving

Documentation

Adaptability

Education

CompTIA A+

Certificate of completion from college or vocational school in IT or 1-2 years relevant experience

Tools

ITIL Foundation

Windows

macOS

TCP/IP DNS DHCP

Job description

Tahoe Forest Hospital District is seeking a Level 1 Technical Support Specialist to deliver essential IT helpdesk support for end-users in Truckee, CA. This role collaborates with the Extended IT Team to improve the technical ecosystem and ensure a smooth digital experience for staff and clinicians.

The position requires hands-on hardware support, end-user training, and the ability to customize solutions for clinical and operational workflows.