IT Support Technician: Customer-Focused Troubleshooter

Nevada Health Centers; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation with merit+in

Company-sponsored PPO medical, vision,

403(b) retirement plan with employer’s

Job summary

Nevada Health Centers is seeking an IT Support Technician to deliver responsive, customer-focused technical support across desktop systems, software, hardware, networking, and remote connections at health center locations.

The role emphasizes owning incidents through resolution, maintaining documentation, assisting with deployments, training users, and ensuring HIPAA compliance and data integrity. Travel to health center sites as needed; benefits and retirement plans are included.

Qualifications

• Support experience with desktop systems, software, hardware and networking.
• Ability to document, prioritize and troubleshoot user requests.

Responsibilities

• Receive, document, prioritize, troubleshoot, and resolve user requests involving desktop systems, software, hardware, networking, communications, and remote connections.
• Take ownership of incidents through resolution and escalate when appropriate.
• Maintain technical documentation and support procedures; assist in deployments and training.
• Support user security administration and data integrity; ensure HIPAA compliance.
• Travel to health center locations as needed and coordinate equipment delivery and asset control.

Skills

Networking

Server management

Education

High School diploma or equivalent

Associate degree in related field

Bachelor degree in related field

Job description

Nevada Health Centers is seeking an IT Support Technician to deliver responsive, customer-focused technical support across desktop systems, software, hardware, networking, and remote connections at health center locations.

The role emphasizes owning incidents through resolution, maintaining documentation, assisting with deployments, training users, and ensuring HIPAA compliance and data integrity. Travel to health center sites as needed; benefits and retirement plans are included.