Technical Support Specialist

Tfhd; Truckee (CA); On-site; USD 55,000 - 76,000; Full time

Job summary

Tahoe Forest Hospital District is seeking a Level 1 Technical Support Specialist to deliver essential IT helpdesk support for end-users in Truckee, CA. This role collaborates with the Extended IT Team to improve the technical ecosystem and ensure a smooth digital experience for staff and clinicians.

The position requires hands-on hardware support, end-user training, and the ability to customize solutions for clinical and operational workflows.

Qualifications

• Customer-focused professional with end-user support experience.
• Ability to troubleshoot hardware issues and coordinate repairs.
• Willing to travel to peripheral facilities as needed.

Responsibilities

• Provide hardware and peripheral support for desktops, laptops, and printers.
• Collaborate with IT teams to optimize workflows between clinical and operational units.
• Conduct end-user training and create user-friendly documentation for common tasks.
• Maintain a patient and empathetic approach while resolving issues.
• Assist in designing and maintaining infrastructure components with the Architecture Team.

Skills

Customer service

Communication

Problem-solving

Documentation

Adaptability

Education

CompTIA A+

Certificate of completion from college or vocational school in IT or 1-2 years relevant experience

Tools

ITIL Foundation

Windows

macOS

TCP/IP DNS DHCP

Job description

Summary

The Tahoe Forest Hospital District Level 1 Technical Support Specialist is a customer-focused professional who provides essential technical assistance to end-users within our organization. In addition to the baseline responsibilities, this role collaborates closely with the Extended IT Team and actively contributes to the development and optimization of the technical ecosystem. Below is an outline of potential expanded duties:

This role bridges the gap between technology and end-users, ensuring a smooth and efficient digital experience for everyone. Candidate will be located in Truckee California and travelling to peripheral facilities as needed (Truckee, Tahoe City, Incline Village...etc.)

Essential Duties and Responsibilities

User Hardware Support:

Ensuring seamless functionality of user hardware, including desktops, laptops, printers, and peripherals.

• Troubleshooting hardware issues, diagnosing faults, and coordinating repairs or replacements.

Workflow Optimization with Clinical and Operational Teams

Engaging with clinical and operational stakeholders to understand their workflow requirements.

Proposing technology solutions that enhance workplace efficiency and productivity.

Participating in the implementation of tools and systems that streamline processes.

End-User Training and Documentation

Conducting high-level training for end-users on new hardware and software.

Creating user-friendly documentation to guide employees through common technical tasks.

Customer-Centric Approach

Maintaining a patient and empathetic demeanor while assisting users.

Prioritizing customer satisfaction and timely issue resolution.

Technical Infrastructure Development

Collaborating with the Architecture Team to design, implement, and maintain technical infrastructure components.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

No supervisory responsibilities.

Minimum Education/Experience

Certificate of completion from college or vocational school Information Technology or 1-2 years relevant experience

Required Licenses/Certifications

Valid Driver's License in good standing

Other Experience/Qualifications

Comp TIA A+

• ITIL Foundation: Provides knowledge of IT service management best practices.
• Proficiency in operating systems (Windows, macOS).
• Familiarity with hardware components (CPU, RAM, storage devices).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Customer Service: Excellent communication, patience, and empathy.
• Problem-Solving: Ability to diagnose and resolve technical issues.
• Documentation: Keeping accurate records of support cases.
• Adaptability: Technology evolves rapidly, so staying up-to-date is crucial.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.