Technical Support Specialist

Tahoe Forest Health System; Truckee (CA); On-site; USD 41,000 - 59,000; Full time

Job summary

The Tahoe Forest Hospital District is seeking a Level 1 Technical Support Specialist in Truckee, CA. This role delivers essential hardware support to end-users and collaborates with the Extended IT Team to improve the hospital's technical ecosystem.

Responsibilities include training users, documenting procedures, and assisting with infrastructure development. Travel to peripheral facilities is required to support operations and ensure a smooth digital experience for staff.

Qualifications

• Certificate/education in Information Technology or 1-2 years relevant experience
• Proficiency in Windows and macOS operating systems
• Familiarity with networking concepts (TCP/IP, DNS, DHCP)

Responsibilities

• Provide hardware support for desktops, laptops, printers, and peripherals.
• Collaborate with clinical and operational teams to optimize workflows.
• Deliver end-user training and create user-friendly documentation.
• Maintain a customer-centric approach and ensure timely issue resolution.
• Assist in designing and maintaining IT infrastructure components with the Architecture Team.

Skills

Customer Service

Problem-Solving

Documentation

Communication

Adaptability

Education

IT Certificate or 1-2 years experience

Tools

Windows

macOS

TCP/IP

DNS

DHCP

CompTIA A+

ITIL Foundation

Job description

Bargaining Unit:

EA

Rate of Pay:

$36.43/hour + DOE

Summary

The Tahoe Forest Hospital District Level 1 Technical Support Specialist is a customer-focused professional who provides essential technical assistance to end-users within our organization. In addition to the baseline responsibilities, this role collaborates closely with the Extended IT Team and actively contributes to the development and optimization of the technical ecosystem. Below is an outline of potential expanded duties:

This role bridges the gap between technology and end-users, ensuring a smooth and efficient digital experience for everyone. Candidate will be located in Truckee California and travelling to peripheral facilities as needed (Truckee, Tahoe City, Incline Village...etc.)

Essential Duties and Responsibilities

User Hardware Support:

• Ensuring seamless functionality of user hardware, including desktops, laptops, printers, and peripherals.
• Troubleshooting hardware issues, diagnosing faults, and coordinating repairs or replacements.

Workflow Optimization with Clinical and Operational Teams:

• Engaging with clinical and operational stakeholders to understand their workflow requirements.
• Proposing technology solutions that enhance workplace efficiency and productivity.
• Participating in the implementation of tools and systems that streamline processes.

End-User Training and Documentation:

• Conducting high-level training for end-users on new hardware and software.
• Creating user-friendly documentation to guide employees through common technical tasks.

Customer-Centric Approach:

• Maintaining a patient and empathetic demeanor while assisting users.
• Prioritizing customer satisfaction and timely issue resolution.

Technical Infrastructure Development:

• Collaborating with the Architecture Team to design, implement, and maintain technical infrastructure components.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

No supervisory responsibilities.

Minimum Education/Experience

Certificate of completion from college or vocational school Information Technology or 1-2 years relevant experience

Required Licenses/Certifications

Valid Driver's License in good standing

Other Experience/Qualifications

• Comp TIA A+
• ITIL Foundation: Provides knowledge of IT service management best practices.
• Proficiency in operating systems (Windows, macOS).
• Familiarity with hardware components (CPU, RAM, storage devices).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Customer Service: Excellent communication, patience, and empathy.
• Problem-Solving: Ability to diagnose and resolve technical issues.
• Documentation: Keeping accurate records of support cases.
• Adaptability: Technology evolves rapidly, so staying up-to-date is crucial.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.