Healthcare IT Field Technician and Training Specialist

Tahoe Forest Health System; Truckee (CA); On-site; USD 41,000 - 59,000; Full time

Job summary

The Tahoe Forest Hospital District is seeking a Level 1 Technical Support Specialist in Truckee, CA. This role delivers essential hardware support to end-users and collaborates with the Extended IT Team to improve the hospital's technical ecosystem.

Responsibilities include training users, documenting procedures, and assisting with infrastructure development. Travel to peripheral facilities is required to support operations and ensure a smooth digital experience for staff.

Qualifications

• Certificate/education in Information Technology or 1-2 years relevant experience
• Proficiency in Windows and macOS operating systems
• Familiarity with networking concepts (TCP/IP, DNS, DHCP)

Responsibilities

• Provide hardware support for desktops, laptops, printers, and peripherals.
• Collaborate with clinical and operational teams to optimize workflows.
• Deliver end-user training and create user-friendly documentation.
• Maintain a customer-centric approach and ensure timely issue resolution.
• Assist in designing and maintaining IT infrastructure components with the Architecture Team.

Skills

Customer Service

Problem-Solving

Documentation

Communication

Adaptability

Education

IT Certificate or 1-2 years experience

Tools

Windows

macOS

TCP/IP

DNS

DHCP

CompTIA A+

ITIL Foundation

Job description

The Tahoe Forest Hospital District is seeking a Level 1 Technical Support Specialist in Truckee, CA. This role delivers essential hardware support to end-users and collaborates with the Extended IT Team to improve the hospital's technical ecosystem.

Responsibilities include training users, documenting procedures, and assisting with infrastructure development. Travel to peripheral facilities is required to support operations and ensure a smooth digital experience for staff.