End-User IT Support Specialist - Hardware & Software

U.S. Department of Veterans Affairs; Johnson City (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks an IT Specialist in Johnson City, TN for a role within Southeast - End User Operations, OI&T. The position blends phone support, desk-side assistance, and bench-top diagnosis to resolve customer software and hardware problems following established policies and procedures.

Responsibilities include handling software/hardware issues, providing on-site and remote assistance, and applying standard diagnostic procedures to restore functionality efficiently.

Responsibilities

• Phone support to end users for software and hardware issues.
• Desk-side technical support for on-site users.
• Bench-top diagnosis and repair of hardware components.

Job description

U.S. Department of Veterans Affairs seeks an IT Specialist in Johnson City, TN for a role within Southeast - End User Operations, OI&T. The position blends phone support, desk-side assistance, and bench-top diagnosis to resolve customer software and hardware problems following established policies and procedures.

Responsibilities include handling software/hardware issues, providing on-site and remote assistance, and applying standard diagnostic procedures to restore functionality efficiently.