End-User IT Support Specialist - Hardware & Software

U.S. Department of Veterans Affairs; Corpus Christi (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an IT Specialist to support Continental - End User Operations, Office of Information and Technology (OI&T).

The role involves resolving customer software and hardware problems following established policies and procedures, with a focus on frontline IT support across hardware and software domains. Responsibilities include phone support, desk-side assistance, and bench-top diagnosis and repair of IT equipment as required to ensure continuity

Responsibilities

• Provide phone support for customer IT issues
• Deliver desk-side technical support for hardware and software problems
• Perform bench-top diagnosis and repair of IT equipment as needed

Job description

The U.S. Department of Veterans Affairs is seeking an IT Specialist to support Continental - End User Operations, Office of Information and Technology (OI&T).

The role involves resolving customer software and hardware problems following established policies and procedures, with a focus on frontline IT support across hardware and software domains. Responsibilities include phone support, desk-side assistance, and bench-top diagnosis and repair of IT equipment as required to ensure continuity