End-User IT Support Specialist — Desk & Phone

U.S. Department of Veterans Affairs; Carrollton (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs in Georgia seeks an IT Specialist in the Southeast - End User Operations (OI&T).

The role combines phone support, desk-side assistance, and bench-top diagnosis to resolve software and hardware issues for end users. You will follow established policies and procedures to restore services, document incidents, and collaborate with colleagues to maintain reliable IT operations in a federal environment.

Responsibilities

• Resolve customer-related software and hardware problems per established policies.
• Provide phone, desk-side, and bench-top IT support to end users.

Job description

U.S. Department of Veterans Affairs in Georgia seeks an IT Specialist in the Southeast - End User Operations (OI&T).

The role combines phone support, desk-side assistance, and bench-top diagnosis to resolve software and hardware issues for end users. You will follow established policies and procedures to restore services, document incidents, and collaborate with colleagues to maintain reliable IT operations in a federal environment.