End-User IT Support Specialist

U.S. Department of Veterans Affairs; Duluth (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Georgia seeks an IT Specialist in Southeast - End User Operations, Office of Information and Technology (OI&T). The role combines phone support, desk-side technical support, and bench-top diagnosis and repair to keep end-user systems running.

You will diagnose and resolve software and hardware problems in accordance with established policies and procedures, delivering timely assistance to federal staff.

Responsibilities

• Phone support for end users
• Desk-side technical support
• Bench-top diagnosis and repair
• Resolve software and hardware problems according to policies and procedures

Job description

The U.S. Department of Veterans Affairs in Georgia seeks an IT Specialist in Southeast - End User Operations, Office of Information and Technology (OI&T). The role combines phone support, desk-side technical support, and bench-top diagnosis and repair to keep end-user systems running.

You will diagnose and resolve software and hardware problems in accordance with established policies and procedures, delivering timely assistance to federal staff.