End-User IT Support Specialist

U.S. Department of Veterans Affairs; Savannah (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Savannah, GA seeks an IT Specialist to provide front-line technology support within the Southeast - End User Operations, Office of Information and Technology.

You will resolve hardware and software issues, perform desk-side support, and diagnose bench-top problems to restore services quickly. This role requires adherence to VA policies and excellent customer service, with a focus on diagnosing complex problems and delivering timely solutions across

Responsibilities

• Phone support, desk-side technical support, and bench-top diagnosis and repair.
• Resolve customer related software and hardware problems per established policies and procedures.

Job description

The U.S. Department of Veterans Affairs in Savannah, GA seeks an IT Specialist to provide front-line technology support within the Southeast - End User Operations, Office of Information and Technology.

You will resolve hardware and software issues, perform desk-side support, and diagnose bench-top problems to restore services quickly. This role requires adherence to VA policies and excellent customer service, with a focus on diagnosing complex problems and delivering timely solutions across