End User IT Support Specialist

U.S. Department of Veterans Affairs; Killeen (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an IT Specialist in the Continental - End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side technical assistance, and bench-top repair to resolve software and hardware issues according to established policies. Major duties include providing timely, effective end-user support and troubleshooting to maintain operational IT services in a government environment.

Responsibilities

• Resolve customer software and hardware problems in accordance with established policies and procedures.
• Provide phone support, desk-side IT support, and bench-top diagnosis and repair.

Job description

The U.S. Department of Veterans Affairs is seeking an IT Specialist in the Continental - End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side technical assistance, and bench-top repair to resolve software and hardware issues according to established policies. Major duties include providing timely, effective end-user support and troubleshooting to maintain operational IT services in a government environment.