End-User IT Support Specialist

U.S. Department of Veterans Affairs; Salt Lake City (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Salt Lake City is seeking an IT Specialist within the Continental - End User Operations in the Office of Information and Technology (OI&T). The role combines phone support, desk-side tech assistance, and hands-on repair to keep user equipment functioning.

You will diagnose and resolve software and hardware issues in accordance with established policies and procedures, providing timely solutions to a diverse user base in a complex enterprise environment.

Responsibilities

• Resolving customer related software and hardware problems in accordance with established policies and procedures.
• Phone support, desk-side technical support, and bench-top diagnosis and repair.

Job description

The U.S. Department of Veterans Affairs in Salt Lake City is seeking an IT Specialist within the Continental - End User Operations in the Office of Information and Technology (OI&T). The role combines phone support, desk-side tech assistance, and hands-on repair to keep user equipment functioning.

You will diagnose and resolve software and hardware issues in accordance with established policies and procedures, providing timely solutions to a diverse user base in a complex enterprise environment.