End-User IT Support Specialist

U.S. Department of Veterans Affairs; McAllen (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs in McAllen, TX seeks an IT Specialist in the Continental - End User Operations, Office of Information and Technology (OI&T).

The role focuses on resolving software and hardware issues and providing frontline IT support to users. The position involves phone support, desk-side assistance, and bench-top diagnosis and repair, following established policies and procedures to ensure service quality and security compliance.

Job description

U.S. Department of Veterans Affairs in McAllen, TX seeks an IT Specialist in the Continental - End User Operations, Office of Information and Technology (OI&T).

The role focuses on resolving software and hardware issues and providing frontline IT support to users. The position involves phone support, desk-side assistance, and bench-top diagnosis and repair, following established policies and procedures to ensure service quality and security compliance.