IT Specialist - End-User Tech Support & Diagnostics

US Deputy Assistant Secretary for Information and Technology; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

The position is located in the Mid Atlantic - End User Operations, Office of Information and Technology (OI&T). IT Specialist performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair.

The primary duties include resolving customer related software and hardware problems per established policies and procedures. To qualify, applicants must meet all requirements by the closing date of this announcement, 12/29/2026, and have IT-related

Qualifications

• Experience demonstrates IT-related competencies: attention to detail, customer service, oral communication, problem solving.
• Specialized experience as described: diagnosing and resolving complex IT incidents, installing, configuring, maintaining IT equipment and software, and providing guidance.

Responsibilities

• Resolve customer software and hardware problems in accordance with established policies and procedures.
• Provide phone support, desk-side technical support, and bench-top diagnosis and repair.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

The position is located in the Mid Atlantic - End User Operations, Office of Information and Technology (OI&T). IT Specialist performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair.

The primary duties include resolving customer related software and hardware problems per established policies and procedures. To qualify, applicants must meet all requirements by the closing date of this announcement, 12/29/2026, and have IT-related