End-User IT Support Specialist (Desk & Phone)

U.S. Department of Veterans Affairs; Vancouver (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs in the Pacific region (OI&T) seeks an IT Specialist to provide a blend of phone support, desk-side assistance, and bench-top diagnostics. The role focuses on resolving customer software and hardware problems in line with established policies and procedures.

The position emphasizes hands-on troubleshooting, end-user support, and adherence to IT service guidelines while supporting VA users across designated sites.

Qualifications

• Experience providing IT support via phone and on-site
• Ability to troubleshoot software and hardware following standard procedures

Responsibilities

• Provide phone and desk-side IT support to users
• Diagnose and repair hardware and software issues according to established policies

Skills

Phone support

Desk-side support

Hardware diagnostics

Software troubleshooting

Job description

U.S. Department of Veterans Affairs in the Pacific region (OI&T) seeks an IT Specialist to provide a blend of phone support, desk-side assistance, and bench-top diagnostics. The role focuses on resolving customer software and hardware problems in line with established policies and procedures.

The position emphasizes hands-on troubleshooting, end-user support, and adherence to IT service guidelines while supporting VA users across designated sites.