End-User IT Support Specialist
U.S. Department of Veterans Affairs
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Job summary
The U.S. Department of Veterans Affairs, Midwest - End User Operations, Office of Information and Technology (OI&T) is seeking an IT Specialist.
The role combines phone support, desk-side assistance, and bench-top diagnosis and repair to resolve software and hardware issues in line with established policies and procedures. Primary duties include handling customer-related problems, ensuring timely resolution, and adhering to VA IT service standards.
Job description
The U.S. Department of Veterans Affairs, Midwest - End User Operations, Office of Information and Technology (OI&T) is seeking an IT Specialist.
The role combines phone support, desk-side assistance, and bench-top diagnosis and repair to resolve software and hardware issues in line with established policies and procedures. Primary duties include handling customer-related problems, ensuring timely resolution, and adhering to VA IT service standards.
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