End-User IT Support Specialist — Desktop & Phone Help
U.S. Department of Veterans Affairs
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Job summary
The U.S. Department of Veterans Affairs in Honolulu, Hawaii, is seeking an IT Specialist to join the Pacific - End User Operations team within the Office of Information and Technology.
The role combines phone support, desk-side technical assistance, and bench-top diagnosis to resolve software and hardware problems in line with VA policies. You will work to restore services quickly, document issues in the ticketing system, and collaborate with engineers to implement sustainable fixes.
Job description
The U.S. Department of Veterans Affairs in Honolulu, Hawaii, is seeking an IT Specialist to join the Pacific - End User Operations team within the Office of Information and Technology.
The role combines phone support, desk-side technical assistance, and bench-top diagnosis to resolve software and hardware problems in line with VA policies. You will work to restore services quickly, document issues in the ticketing system, and collaborate with engineers to implement sustainable fixes.
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