IT Specialist

U.S. Department of Veterans Affairs; Honolulu (HI); On-site; USD 65,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Honolulu, Hawaii, is seeking an IT Specialist to join the Pacific - End User Operations team within the Office of Information and Technology.

The role combines phone support, desk-side technical assistance, and bench-top diagnosis to resolve software and hardware problems in line with VA policies. You will work to restore services quickly, document issues in the ticketing system, and collaborate with engineers to implement sustainable fixes.

Job description

The position is located in the Pacific - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.